Terms & conditions.

These Terms & Conditions govern your access to this website and any web design, web development, hosting, performance optimisation, tracking, advertising or consulting services ("Services") supplied by Vertex ("Vertex", "we", "us").

By browsing this website, submitting an enquiry or teardown request, or engaging us, you accept these terms. If you do not accept them, do not use the site or our Services.

Forms on this site — including the site teardown request and contact form — are enquiries only. Submitting a form does not create a contract, reserve capacity or guarantee that we will accept your project.

A free teardown is an informal, high-level opinion based on a limited review of publicly available pages. It is not a professional audit, legal advice, accessibility certification, or a security assessment, and should not be relied on as such.

Work commences only once a written proposal or scope document is accepted by both parties and any required deposit is paid. Where a proposal conflicts with these terms, the proposal prevails for that engagement.

Any timeframe we publish or quote — including indicative build windows such as "live in 14 days" — is an estimate based on prompt client cooperation. Timeframes are not guaranteed and depend on you supplying content, images, logins, approvals and feedback without undue delay.

You are responsible for the accuracy and legality of all material you supply, including licences, trade qualifications, association memberships, pricing, warranty statements, reviews and testimonials. You confirm you have the right to use everything you provide to us.

Requests outside the agreed scope are quoted separately. We may pause work where an invoice is overdue or where required client input is outstanding.

Fees, deposits, instalments and any recurring amounts are as stated in your accepted proposal. Unless stated otherwise, prices are in Australian dollars and exclude GST where applicable.

Deposits are non-refundable once work has commenced, as they reserve production capacity. Invoices are payable by the due date shown. We may suspend Services or withhold deployment for overdue accounts and may recover reasonable costs of recovery.

Figures, case studies, load times, conversion improvements, revenue figures and other outcomes shown on this website are examples of past results for specific clients in specific markets. They are illustrative only and are not a promise, guarantee or forecast of the results you will achieve.

Business results depend on factors outside our control, including your pricing, service quality, response times, call handling, market demand, competition, seasonality, advertising budget and third-party platform behaviour. We do not guarantee any specific ranking, lead volume, booking volume, load time, conversion rate or return on advertising spend.

Where we report metrics, they are drawn from third-party analytics and advertising platforms. We are not responsible for inaccuracies in third-party measurement.

Our Services may rely on third parties including hosting and CDN providers, domain registrars, analytics tools, scheduling tools, email and payment providers, and advertising networks. Their availability, pricing, policies and terms are outside our control and may change.

You are responsible for third-party account fees and advertising spend unless your proposal states otherwise. We are not liable for loss caused by a third-party outage, suspension, policy change or account action.

On full payment of all amounts owing, you receive ownership or a perpetual licence (as specified in your proposal) to use the final delivered website and creative assets produced specifically for you.

We retain ownership of our pre-existing tools, frameworks, component libraries, code patterns, internal templates and know-how, and may reuse them on other projects. Third-party fonts, plugins, stock media and software remain subject to their own licences.

Unless you ask us in writing not to, we may display your project, screenshots and non-confidential results in our portfolio and marketing.

Hosting, maintenance, monitoring and support are only included where expressly stated in your proposal. Where not included, ongoing uptime, backups, updates and security are your responsibility.

No uptime percentage is guaranteed unless a written service level is agreed. Scheduled maintenance and third-party incidents may cause temporary unavailability.

Either party may cancel a project in writing. On cancellation you remain liable for all work performed and third-party costs incurred up to the cancellation date, and any deposit remains non-refundable.

Recurring services may be cancelled with the notice period stated in your proposal. Cancellation does not entitle you to a refund of amounts already earned.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

To the extent permitted by law, our Services are supplied on an "as is" basis and we exclude all other warranties, express or implied. Where we are permitted to limit liability, our liability is limited, at our option, to re-supplying the Services or paying the cost of having them re-supplied.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, leads, bookings, goodwill, data or business opportunity, however caused.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Services is capped at the total fees paid by you to us in the twelve months before the event giving rise to the claim.

You indemnify us against claims, losses, fines and costs arising from material you supply, from your breach of these terms or applicable law, or from your use of the deliverables in a way we did not recommend or approve.

Each party will keep the other's non-public commercial information confidential and use it only for the purpose of the engagement, except where disclosure is required by law.

We may update these terms from time to time. The version published on this page at the time you engage us applies to that engagement. Continued use of this website after an update constitutes acceptance of the updated terms.

These terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and any courts able to hear appeals from them.

Questions about these terms can be sent to info@vertexhq.com.au or through our contact page.